01270cam a2200337 4500 62221878 TxAuBib 20060225120000.0 041206s2005||||||||||||||||||||||||eng|u 2004029027 9781400050116 1400050111 DLC DLC DLC ICrlF TxAuBib Shapiro, Ronald M. Bullies, tyrants, and impossible people : how to beat them without joining them / Ronald M. Shapiro & Mark A. Jankowski with James Dale. 1st ed. New York : Crown Business, 2005. x, 276 p. ; 21 cm. Includes index. Booklist. Presents a guide to dealing with difficult people in daily life, providing step-by-step techniques for neutralizing emotions and acting wisely at work, home, and life. Adult Follett Library Resources. Adult. Adult. 20060225. Interpersonal conflict. Jankowski, Mark A. Dale, Jim. https://catdir.loc.gov/catdir/toc/ecip055/2004029027.html Table of contents BSBPL